• Guest Jouney | Post covid sanitary measures

Our commitment to you : delivering the safest environment for the most memorable stay.

Here is our commitment to providing our guests with the confidence they deserve:
the safest environment during their stay with us, fully compliant with social distancing guidelines and WHO recommendations and best practices.

 

As we believe we are soon to welcome you back on our paradise island of Mauritius, we have imagined the safest environment away from home for you and your loved ones.

 

Maintaining the highest standards of cleanliness and hygiene has always been a priority throughout our Standards of Operations, and today, given the effects of COVID-19, and in consultation with global and local public health authorities, we have developed an even more rigorous Health and Hygiene Protocol encompassing all touchpoints of our hotels operations.

 

This protocol will be enforced as our frontiers and economy reopens.

 

 

It is mandatory to strictly follow the guidelines provided by this protocol, and individual accountability is paramount: guest as well as team members are clearly informed or what is expected from them for their own safety. 

 

I. PRE-ARRIVAL 

• Refer to the soft copy of our “Guest Journey” booklet available on our website www.veranda-resorts.com 

• Complete our Check In formalities online prior to your arrival or at Hotel Reception according to sanitary protocol. 

 

II. GROUND TRANSPORTATION (resort’s own service/taxi services) 

• The driver wears a protective mask and gloves and is fully trained on Safety measures 

• The car is disinfected upon arrival and upon departure 

 

III. HOTEL ENTRANCE  

• Social Distancing maintained through permanent floor markings 

• Temperature check upon arrival at resort’s Main gate 

 

IV. FRONT DESK » CHECK IN – CHECK OUT 

• A welcome drink will be provided 

• In case a copy of passport was not provided prior guest arrival, guest passport will be collected, sanitized and scanned 

• Front desk agent: 

    - invites guests to complete all formalities in respect of social distancing rules 

    - provides the sanitized room key to the Guest. 

    - invites Guests to review the “E-Guest Journey Booklet” displayed on TV screen  

• Hand sanitizer dispensers are available on all tables of the Lobby for Guests usage 

» Front desk staff wear protective mask - If required, masks available for guests upon purchase at the resort’s boutique. 

 

V. GUEST ROOMS  

• Rooms are sanitized prior to guest arrival and upon completion a specific doorknob signage is placed on the room door to indicate that nobody else has had access to the room after the sanitization process 

• Each morning, your room is sanitized with chemicals recommended by the authorities  

• Your room is equipped with a sanitizer dispenser and replenished daily 

• Turn down service (when applicable) upon request to minimize guest room access 

• Guest laundry collected and returned in a sealed and sanitized basket 

» In case of any maintenance intervention, Maintenance staff wears a mask, gloves and shoe covers 

 

VI. ROOM SERVICE 

• Clearance upon guest’s call 

• Mini bar service only refilled during the cleaning time 

» Room attendants wear protective masks and gloves 

 

VII. RESTAURANTS  

• Tables have been reduced to maintain Social Distancing norms  

• Tables are sanitized before / after each usage 

• Reduced buffets with a preference for “A la carte service” 

• Menu and bill folders sanitized after each and every use 

• Hand sanitizers are available in all the restaurants and rest rooms 

• Cash and credit card payments - only accepted at the Reception desk 

» Service staff wear protective masks and sanitize their hands regularly during shift 

 

VIII. EXCURSIONS & ACTIVITIES (Onsite/Offsite) 

• All excursions or activities are to be pre-booked  

• Only exclusive Excursions will be proposed with a specific sanitary protocol 

• In house Activities – number will be limited and upon pre booking only 

» Team members (Concierge, Guests Rep, Entertainment team) wear protective masks and sanitize their hands regularly 

 

IX. POOL & BEACH ACTIVITIES 

• All sunbeds/beach kiosks are sanitized after each usage and tagged “sanitized” for the next user. 

• Beach towels will be placed directly in room once daily 

• Menu and bill folders will be sanitized after each and every use 

» Beach attendants wear protective masks and sanitize their hands regularly 

 

X. WATER ACTIVITIES & BOAT HOUSE 

• Boat house will be set-up with hand sanitizer and wipes 

• Small equipment – life jacket / mask / fins, tuba will be sanitized before and after each usage 

• Pedal boat-lazer-hobbie cata, etc will be sanitized before and after each usage 

» Team members wear protective masks and sanitize their hands regularly 

 

XI. RESORT BOUTIQUE 

• 2 guests at a time will be allowed inside the boutique 

• Guest required to wear a mask inside the boutique 

• Guest is invited to sanitize his/her hands at the entrance 

» Team members wear protective masks and sanitize their hands regularly 

 

XII. BUSINESS CENTRE and MEETINGS 

• Set-up of the business center with social distancing measures 

• Limited number of guests according to meeting room size 

• Desk, equipment and work area sanitized before / after usage 

• Drinks and food service through room service 

• Restrooms cleaned and sanitized every hour 

 

XIII. SPA and WELLNESS (where applicable) 

1. SPA services accessible only upon pre-booking  

• Reception with one-meter floor marks 

• No bathrobe provided at the spa - Guest to wear in-room bathrobe (where applicable) to attend any treatment  

• Shower is mandatory prior to any treatment 

• Not operational:  Changing room, Vitality pool, Relaxing zone, Sauna, Hammam (where applicable) 

• Therapist will sanitize his/her hands in front of the guest before starting the treatment 

» Spa therapists wearing a mask, face visor and protective suit 

 

2. Wellness activities (where applicable) 

• Wellness group activities limited to a maximum of 6 persons upon pre-booking only respecting social distancing 

• Floor and yoga matts are pre-sanitized 

» Guests & instructor wearing a mask during all activities 

 

XIV. FITNESS ROOM (where applicable) 

• Access to the Fitness center is upon reservation at the Activity center 

• A maximum of 3 persons allowed at a time for a maximum slot time of 1 hour 

• After each session a slot of 30 minutes will be reserved for refreshing and nebulised the space  

• For hygiene and safety purposes, guests are invited to wipe and sanitized their sport equipment before and after usage 

• Sanitizer /wipe dispensers are available and refilled regularly 

 

XV. KIDS CLUB (up to 12 years old) 
(where applicable) 

• Access to Kids club upon pre-booking only at the Kids Club 

• Opening times will be from 08h30 to 13h00 / 14h00 to 22h00 

• A limited number of kids allowed at a time for a maximum slot time of half day 

• Outdoor activities will be promoted instead of indoor activities 

• No shoes policy inside the club (Hotel slippers to be used only) 

• Hand sanitation will be done for all kids upon check-in and after each activity 

• The Kids club Manager reserves the right to refuse admission for any child with risk symptoms 

• Parents will have to wear shoe covers and mask to access the Kids club  

• No Kids’ meals available at the Kids club 

• Hard toys sanitized after usage 

• Sanitizer /wipe dispensers available and refilled regularly 

• Rest rooms sanitized every hour 

 

XVI. GENERAL MEASURES 

• An Infirmary within each of our resorts with a Nursing Officer / Doctor on call and fully trained on assistance to be provided in case of any medical issue 

• Continual training program in place for our Team members including enhanced hygiene and precautionary measures  

• Use of approved cleaning products, disinfectants and protocols in line with guidelines from CDC and WHO 

• Housekeeping team members fully trained on the use of chemical products and implementation of cleaning plans encompassing enhanced deep cleaning and sanitization with specific emphasis on touchpoints 

 

All indoor areas such as entrance lobbies, corridors and staircases, security guard booths, office rooms, meeting rooms, back office, cafeteria are cleaned daily.